Products & Devices.

The dedicated policy describes one year of service coverage from purchase: repairs and replacement parts are covered for eligible quality issues, but shipping is excluded. After that year, it states repair labor remains free while the customer pays for parts and shipping. Misuse, neglect, loss, and non-workmanship damage are excluded.

The policy asks customers to report defects or damage within 24 hours of receipt. Its general rule is final sale, with refunds limited to serious damage on arrival. Accessories are also listed as final sale.

The policy gives 30 days from receipt for defective or damaged returns, yet also prohibits returns after the outer shipping carton is opened, even if inner packaging stays sealed. Used products returned for dissatisfaction are excluded. Ask support how it handles defect claims under these overlapping conditions.

Returns need an authorization (RMA) number on the package, the original packing slip, and product packaging. Ship within seven days of RMA issuance. Support may request video evidence of a fault.

The dedicated return page says customers should email photos of unopened packaging within 180 days of purchase. Packaging and tags must be intact. Support supplies a return address after checking eligibility, and the customer pays return shipping. Opened items are excluded unless defective.

The same policy asks customers to report defects within 180 days of purchase with the order number, product SKU, a description, and photos or video. Once it confirms a defect, Bestvibe says it will replace the item with the same product or one of similar value.

The policy excludes personal-preference returns, minor cosmetic or packaging issues that do not affect function, and used or unpacked products. It separately lists specified structural, electronic, and material faults as eligible quality claims. Confirm the process with support rather than assuming a general satisfaction return is available.

Eligible quality issues must be raised within 48 hours after delivery, supported by a complete unboxing video and clear photos. The policy calls for photos from multiple angles and says customer service may provide a free replacement or repair after review. It does not promise a cash refund for every accepted claim.

The return page says products cannot be returned or exchanged unless defective. Items intended for bodily contact are treated as used once they leave the warehouse. Do not assume an unopened item qualifies for a change-of-mind return.

The page directs customers to its return request form, which asks for the order name, email, number, reason, and issue description; supporting photos are optional. The form includes dissatisfaction choices, but those choices do not override the defect-only policy text.

The page does not state a clear claim deadline, a blanket manufacturer-warranty period, or who pays return postage. Confirm the applicable process and remedy with support before returning an item.

ATN could retrieve an indexed copy of DG-LAB’s official return policy dated December 14, 2020, but could not read the current policy page directly. The terms below describe that older copy; they are not confirmation of today’s policy or product availability.

The indexed policy describes requests within 30 days of receipt for dissatisfaction refunds or arrival-damage replacements. It requires proof of purchase; damage claims need photos or video. Refund returns must use original packaging and an address supplied after approval. Customers pay return shipping.

Direct access was restricted during this check. These notes use indexed copies of the official FAQ and refund policy; the latter is marked updated May 2026. Confirm the current terms directly before relying on them.

The policy allows cancellation requests within 24 hours of purchase, with a 15% transaction fee deducted from the refund. After that window, it says orders cannot be cancelled or refunded.

The storefront describes plain brown boxes or unbranded mailers and says most orders are processed within 24 hours. These are company statements. Destination-specific delivery times, costs, and exceptions were not confirmed in this check.

The storefront links to dedicated return and shipping policies, but their contents could not be retrieved during this check. ATN therefore has not confirmed a return window, refund method, return-postage responsibility, or warranty period. The official links are included below for readers to check directly.

Before ordering, ask support for the policy that applies to the specific item and destination, including opened-item restrictions and whether any remedy is a refund, replacement, or store credit.

The cancellation table specifies a 95% refund within four hours and an 80% refund within 24 hours. It says cancellations are available only during the first 24 hours; contact support to request one.

The returns policy requires photos or an unboxing video for arrival problems within 48 hours. Its FAQ instead asks customers to report defects within 24 hours. These deadlines conflict; confirm the applicable window in writing before ordering.

Returns require approval, unused condition, original packaging and included accessories. The policy makes customers responsible for return shipping and excludes shipping costs from refunds. It excludes damage from improper use and several cosmetic differences from its guarantee.

The official website was not accessible during this check. ATN could not verify current cancellation charges, return eligibility, defect-reporting deadlines, warranty coverage, shipping estimates or refund processing times. No terms from third-party reviews have been substituted for the retailer’s policies.

Research checklist: obtain the current order-specific terms, seller identity, delivery destination coverage and written instructions for damage claims directly from the retailer. This profile is a dated research record, not a recommendation or confirmation that checkout and support are operating.

The EU refund policy allows unopened, unused items to be returned within 30 days of delivery. Request a return merchandise authorization (RMA) first and put its number on the parcel. Buyers pay return postage, and the original shipping fee is excluded from the refund. Bundles must be returned together. The page asks customers to allow ten business days after receipt for processing.

The EU refund policy asks customers to report defective or incorrect items within 90 days of delivery and supply photos. After confirmation, it describes a replacement at the seller’s expense without requiring the affected item back. This is the stated claim procedure, not a blanket lifetime warranty.

The warranty policy states one year of coverage from purchase and asks customers to register within two weeks of receiving their shipment. A claim requires order details and a short video of the malfunction. Water damage is excluded.

The published return page offers a seven-day satisfaction window for eligible devices, with exclusions including accessories, lingerie, lubricants, and clearance items. Return postage is generally the customer's responsibility unless the item is defective or incorrect.

After seven days, its standard policy permits unused, sealed products in original packaging to be returned within 365 days of purchase. Opened products are generally excluded after the initial window unless defective or damaged. Approval follows inspection; contact support before returning an item.

The refund policy introduction calls the first 24 hours free to cancel, but its table specifies a 10% fee. The table also lists in-stock orders as non-refundable, a 50% fee once production begins, 80% when finished, and no refund after shipment. Obtain written clarification for your order.

One section allows reports of faulty or incorrect items within 30 days and mentions partial refunds for unwanted items. Another says dolls cannot be returned and offers repair guidance rather than replacement for defects. These statements conflict; ATN cannot confirm which remedy will apply.

The refund policy refers to a 30-day return period and a separate 14-day cooling-off period for EU customers. The page does not clearly specify the start date or how those windows interact. It reserves the right to refuse items that are used, damaged, or no longer in their original condition or packaging. Confirm eligibility with support before sending anything.

Requests should include the order number, reason, and any supporting evidence. The page lists full refunds, partial refunds, and optional store credit depending on the circumstances. Returns are inspected before approval. It says approved refunds are processed within ten business days and asks customers to follow up after fifteen business days if funds have not arrived.

For eligible direct purchases, the published policy gives electronic devices a one-year warranty and Feel by Kiiroo strokers a 60-day warranty. Coverage concerns manufacturing or material defects under normal use. Consumables and listed accessories are excluded.

Approved claims are repaired or replaced at KIIROO's discretion, without a warranty refund. Replacement coverage runs from the original purchase date. The policy applies to the original purchaser and excludes second-hand purchases and unauthorized reseller or marketplace purchases.

For customers outside the EU and UK, including the US, the published policy requires an unopened, unused return request within seven days of delivery. Return postage and deductions for outbound shipping or handling can reduce the refund.

The company describes a separate 14-day process for EU and UK customers, subject to hygiene-seal conditions. Faulty-item handling is separate from change-of-mind returns. Read the policy for your location and contact support before sending anything back.

The cancellation page specifies a 10% fee within eight hours of payment, 20% after eight but before 24 hours, and 50% after 24 hours. In-stock orders cannot be cancelled after payment. The stated 24-hour production pause does not make cancellation free.

The returns page excludes customized dolls but allows unused standard products back within seven days of delivery, in original packaging at the specified address. Buyers bear return freight, customs clearance and duties. Yet the purchase guarantee says refunds are available only for arrival damage. Confirm whether a non-defective standard product qualifies before purchasing.

The current warranty page gives eligible devices two years of coverage for manufacturing or material defects affecting operation. Wear, misuse, accidental damage, and disassembly are excluded. Registration uses the serial number, and the original receipt should be retained.

LELO's separate ten-year quality guarantee is a discount toward a new device, with exclusions and conditions. It does not extend free replacement coverage to ten years.

The shopping FAQ describes returns of unopened, unused purchases within 14 days of receipt, with authorization required. Purchases from another retailer have different return handling.

The dedicated satisfaction policy currently gives eligible direct purchases a 60-day request window. Approved returns receive a coupon based on the amount originally paid; customers pay return shipping. Eligibility excludes accessories, bundles, and certain special editions. Read the specific terms before relying on the offer.

Erovenus’s company page identifies its operator as LOVENESTLE LIMITED. Its brand history describes creating LoveNestle in 2023 and later introducing Erovenus for silicone doll products. ATN keeps the original LoveNestle master-list name and recorded domain while citing these current company sources.

The Erovenus policy permits unopened, unused returns within 15 days, but alternates between purchase and physical receipt as the start date. It requires advance approval, describes customer-paid shipping and transaction fees, and leaves the restocking percentage dependent on the item and reason. Confirm the deadline and total deductions in writing.

The cancellation table lists a 90% refund within 24 hours and a production-dependent partial refund afterward. However, the same page says production starts within 12 hours and orders already in production cannot be cancelled. In-stock orders confirmed for shipment are also excluded. Ask which restriction governs your order.

The policy asks customers to report arrival issues within 24 hours with photos or video. Wrong-item claims require an unboxing video; damage may lead to a replacement or repair kit depending on severity. Exclusions include used products, improper-use damage and cosmetic variations. These terms do not establish a universal warranty duration.

The delivery guide describes a voluntary 24-hour cancellation period for made-to-order dolls. Asking for immediate production removes that option. The guide also discusses exceptions to withdrawal rights for personalized and unsealed hygiene products; ATN is summarizing the seller’s stated terms, not determining a buyer’s legal rights.

The return policy says qualifying incorrect default-option orders may receive replacement parts or a replacement doll. For replacement, it asks for the unused doll back within 14 days of receipt. It defines unused strictly, including no cleaning, powdering or oiling, and requires original or equivalently protective packaging.

For custom orders, the policy states a full refund within 24 hours, a 15% restocking deduction afterward before shipping, and no cancellation once shipped. In-stock orders follow separate rules: a full refund is not promised once ordered, and support must check whether dispatch can be stopped.

The general return wording limits refunds to arrival damage, but the in-stock section describes approved change-of-mind returns of unopened products, deducting shipping and a 15% restocking fee. Buyers also pay return postage. Confirm which rule applies and obtain the warehouse address from support; the parcel’s sender address is not necessarily the return address.